Below is a list of Frequently Asked Questions about transcripts and EBAHR forms.
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Who do I contact for technical assistance? |
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For technical support, you may email the FSMB at usmle@fsmb.org or call (817) 868-4041. Assistance is available Monday through Friday, 8:00 am - 5:00 pm Central Time.
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Why can't I enter an EBAHR request at 3:00am on Sunday? |
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Our site is down every Sunday for routine system maintenance between the hours of 2:00 a.m. and 9:00 a.m. CT. If you receive an error outside of these hours, please record the message and report this to technical support at usmle@fsmb.org or call 817-868-4041. If possible, please recall the steps you took to get to this error, your browser type and version, and the date and specific time the error occurred.
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Why is there only a specific group that I can select as recipients of my EBAHR? |
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For entities other than licensing authorities, the FSMB requires the EBAHR form to be notarized.
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How do I request an EBAHR to be sent to myself or another recipient not listed in the dropdown on the online request form? |
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For recipients other than State Medical Boards and a few other agencies, EBAHR requests must be made in writing using the paper EBAHR form, which is available on this website.
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What is the maximum number of licensing authorities I can select on one online form? |
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Up to 20 recipients may be entered on one On-line EBAHR form. Additional recipients would require a subsequent online form.
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What do I do if I mistype information? |
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Prior to proceeding to Checkout, you can go back through the online EBAHR form at any time. You will need to verify all of your information on the Confirmation page prior to proceeding to Checkout.
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How do I confirm that a licensing authority has received my EBAHR? |
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Please contact the licensing authority to verify receipt of the EBAHR. EBAHRs are mailed within 5 business days of receiving a complete on-line EBAHR form. Some state medical boards have elected to receive transcripts electronically. The electronic transcript is posted to a secure website and is available to the medical board for 45 days.
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How will I know you have received my EBAHR request? |
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Once you reach the receipt page, with the request number listed at the top, your request has been received by the FSMB. If you provide an e-mail address, you should receive confirmation e-mail from FSMB, notifying you that your request has been processed.
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| 9. |
Do you accept the American Express credit card? |
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We only accept Visa or Mastercard.
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Is my payment my information is secure? |
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We use 128-bit encryption (SSL) for transmission of data. We never store the credit card information, except the last 4 digits.
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How soon will the charges be posted to my credit card? |
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Charges are posted as soon as the FSMB begins processing your request.
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| 12. |
When I try to fill out the form, some fields are behaving unexpectedly. Do I have the correct browser? |
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The online application works best with an up-to-date internet browser like Microsoft's Internet Explorer 5.x or greater or Netscape's Navigator 6.x or higher. Problems have been reported with some non-Intel based machines (i.e. Apple Macs). To resolve those problems, make sure your browser is up to date or try the site from a different platform.
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