DocuSign FAQ

DocuSign is a secure and timely method for transmitting verification data from the medical school or training program. This method also includes a full transaction audit trail.

All information prepopulated in the verification form was received from the applicant. Program staff can edit any of the prepopulated data but cannot add or delete an entry. If the form contains incorrect program information i.e. information that did not occur at the program or incomplete data, program staff should decline to sign the form and provide the applicable reason.

DocuSign will systematically email notifications and reminders to the primary program contact on record with FCVS (usually the Program Coordinator) and to anyone who has been assigned to certify the verification (usually the Program Director). Users can also create an account with DocuSign and can receive notifications via their account.

Programs will receive reminders for outstanding requests every seven days. FCVS will also conduct periodic audits by contacting the program to ensure the verification request has been received and may also inquire about the status of the request.

There are two possible reasons for notifications after a verification has been completed:

A duplicate request exists within the DocuSign system.

OR-

The verification was returned to FCVS via standard email, fax or by hardcopy mail.

To resolve either issue, please contact FCVS at DocuSign@fsmb.org.

Emailed verifications are not tracked by DocuSign and can unnecessarily impact the follow-up cycle for these requests. DocuSign provides a trackable, more secure and timely method to respond to FCVS verification requests.

Programs can access the verification request using the ‘Review Document’ link located in the DocuSign verification request.  Note: Free DocuSign accounts can be created with the initial verification request received from FCVS.  Accounts created after the initial request may be subject to separate account set-up fees.

Yes.

Yes. There is a required field located under the signature box which asks if there are any additional forms to upload. If the program selects YES, then a paperclip icon is available to use for attaching documents.

DocuSign forms require a Program Director’s signature.  If the form is incorrectly signed by others, please email a “void request” to FCVS Support at DocuSign@fsmb.org detailing the reason for the void. FCVS Support will make the necessary changes and resend the verification request within 2 business days.